Effective Date: 2026-01-22

Last Updated: 2026-01-22

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

We use cookies to improve your browsing experience, remember your preferences, and analyze website traffic to help us serve you better.

Introduction.

SMS consent is obtained when you voluntarily provide your phone number on our contact page and agree to receive text messages. We use SMS to send appointment confirmations, service reminders, schedule updates, promotional offers, and important account notifications. You can opt out at any time by replying STOP to any message. Message and data rates may apply.

It Happens Nova LLC DBA It Happens Nova ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our dog waste removal services.

Information We Collect

Personal Information

We may collect personal information that you voluntarily provide to us when you:

Request our services

Create an account

This information may include:

Name

Address

Email address

Phone number

Payment information

Property access instructions (gate codes, etc.)

Service Information

Service schedule and frequency

Number and breed of pets

Yard layout and special instructions

Photos of your property (for service documentation)

Automatically Collected Information

IP address

Browser type and version

Pages visited on our website

Time and date of visits

How We Use Your Information

We use the information we collect to:

Provide and manage our dog waste removal services

Process payments and send invoices

Schedule service appointments

Communicate with you about your service

Send service reminders and updates

Improve our services and customer experience

Comply with legal obligations

Prevent fraud and enhance security

How We Share Your Information

We do not sell your personal information. We may share your information with:

Service Providers: Third-party vendors who help us operate our business (payment processors, scheduling software, etc.)

Legal Requirements: When required by law, court order, or government regulation

Business Transfers: In connection with a merger, sale, or acquisition of our company

With Your Consent: Any other disclosure with your explicit permission

Data Security

We implement reasonable security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure.

Your Privacy Rights

Depending on your location, you may have the right to:

Access the personal information we hold about you

Request correction of inaccurate information

Request deletion of your information

Opt-out of marketing communications

Withdraw consent where we rely on it

To exercise these rights, contact us at [insert contact email].

Data Retention

We retain your personal information for as long as necessary to provide our services and comply with legal obligations. When your account is closed, we will delete or anonymize your information within a reasonable timeframe.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites.

Children's Privacy

Our services are not directed to children under 13. We do not knowingly collect personal information from children.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on our website with an updated "Last Updated" date.

If you have questions about this Privacy Policy, please contact us:

It Happens Nova LLC
[email protected]

+1 571-540-7727

40869 camelot pl Leesburg